In 2013, a study was published in Iran that highlighted the effect of communication skills training for hospital staff on job satisfaction and quality of care. The results demonstrated a positive correlation between communication skills and job performance as well as satisfaction. Staff who took the most advantage of increased training displayed a better potential for administering patient care and maintain better relationships in the workplace. The broader implications of these findings imply a similar dynamic in work settings across industries.
In delivering presentations and speeches regularly, employees become more organized, reliable, and approachable. They are also perceived as more capable and, therefore, fit to be good leaders. However, it should be noted that not all professionals give presentations or speak publicly. In fact, only department heads, managers, and executives are typically expected to. Excluding frontline managers, this constitutes less than 20% of the workforce. Not everyone has the opportunity to present or speak publicly, but research has shown that simply possessing the proper qualities for it result in better work habits. According to Speakers and Artists International founder Eric Stone, being a good speaker is synonymous to being an exceptional worker and leader in any capacity. He asserts that perfecting presentation and public speaking capabilities leads to an increased likelihood of promotion or stronger standing within the work environment.
Presentation and public speaking skills are familiar to anyone who has participated or worked in higher education. Whether through research, writing, business, humanities, or STEM courses, presenting and communicating in a collaborative setting are oftentimes an integral part of curricula. Though not all professionals utilize these skills post-graduation, there is a long-term benefit to mastering the art of storytelling that can help employees be more successful in the workplace. According to improv actor Jimmy Carrane, storytelling binds together elements of both intense preparation and improvisation. As rehearsed as a compelling message needs to be, there is no escaping the intensity of delivering it alone. However, being forced to voice your ideas entirely on your own with conviction leads to a better ability to improvise and think intuitively in conversation. This magnified confidence also inherently helps people become more eloquent speakers and have more assertive opinions in group settings. The listening and vocal skills nurtured through presenting to an audience also paves the way to being a better negotiator. Not only are arguments framed better, but better decisions are reached because the scenario feels more like a conversation and less like a transaction.
So, whether you work at home, in a cubicle, or out of an office with a secretary, being a well-versed presenter and storyteller has invaluable benefits. Not only will it shape you into a better improviser and more eloquent conversationalist, but it will also strengthen your voice in public settings, give you more confidence, and condition you into a better negotiator.